Despite its many successes, The Unlimited was losing revenue due to an inefficient payment collections process. The company wanted to figure out which monthly payment days would best suit clients with multiple subscription products. Ideally, the Collections Department would align the payment date to the most successful day. But accomplishing this task manually was a tedious and time-consuming process.
Automating the relatively small job would make The Unlimited run more efficiently and increase profits, so it seemed like a logical solution. But Management hesitated to act. Mission critical projects had to take priority. With limited IT resources, many projects that could have added value had to take a back seat.
Management had other legitimate concerns. Typically, an SDLC involves a lengthy back and forth explanation process between IT and a business analyst. Documenting the details can be painfully slow. But as things stood, to fulfill the collection process manually took over six hours every month – hardly an efficiency. The Unlimited needed an agile solution.
How Warewolf Helped
After researching their options, The Unlimited selected Warewolf as a tool to address their inefficiencies and enable IT to work with more agility. Synerics (The Unlimited’s outsourced IT partner) and the business stakeholder responsible for optimizing subscription collections sat together to collaborate on the solution.
Group members voiced their enthusiasm. With Warewolf Studio’s simple drag and drop interface, there would be no need to outline requirements using lengthy documents prior to translating concepts into code. Warewolf would enable IT and Business to directly collaborate and co-create, while putting business logic front and center at each step of the process.
This new agile process provided The Unlimited with the tools they needed to succeed. Compared with traditional software development, using Warewolf was lightning fast. Business could now easily visualize technical concepts and explain the adjustments they needed the IT team to make in real time.