For any startup in a rapid growth phase, scaling and automating systems is incredibly challenging. The Unlimited Poland found that they had inherited an incredibly complex and tedious process which handled everything from capturing the sale to the final delivery of the welcome pack to the customer. Included in the process there were multiple points of potential failure and the company was blind to the step in the process and response of the customer. This posed a massive threat to how they could successfully complete and monitor the sale and the lifecycle of the customer. Additionally, their ability to grow and continue being agile was hindered by the complexity and size of their mostly manual systems.
The current process was being managed manually as well as with Windows Services and stored procedures. When mapped out, the entire process workflow took up 13 pages in 8 point font. It was incredibly complex, and tended to fall over easily. Doing everything in SQL was very process heavy. Additionally there were many points open to failure because of the manual nature of the process.
The solution needed to be automated, but also changed regularly given the early phase of the company’s life. A traditionally developed solution did not seem like the answer.
How Warewolf Helped
A shared IT resource with The Unlimited in South Africa recommended the use of Warewolf given the massive success they had had in automating and simplifying business processes.
A small team made up of a Business Analyst and a Warewolf Developer were tasked with developing a Warewolf process to optimise and automate the current semi-manual process. Additionally, the new process needed to integrate with DHL at the point where welcome packs were printed and delivered.
The Warewolf developed system was not only delivered very quickly, but it also clearly exposed each step along the way so that the process and status of the work was visible to the right stakeholders. Because of this, a huge amount of process improvement could happen at development time – an excellent value add.